How the metaverse will impact customer service

Customer service workers.

The customer service sector has changed dramatically in the last few years, with the growing popularity of ecommerce and social media being a driving communicator between brands and customers. With technology advancements occurring regularly, it is no wonder companies are finding new and wonderful ways to connect with their customer bases.

Once advancement is the rise in the metaverse - augmented reality (AR) and virtual reality (VR). From virtual learning environments to 3D...