The CRM evolution and the culture of immediacy

The era of mobility is causing a seismic shift in customer expectations. In the past five years, we’ve seen an explosion in mobile technologies and our thirst for tablets and smartphones isn’t showing any signs of slowing down. IDC has predicted that sales of each will grow by 18% and 12% respectively this year alone. On top of this, wearable technologies, such as Google Glass and smartwatches

By Henning Ogberg, 28 April 2014, 0 comments. Categories: Campaigns, CRM.