AI, customer service and the CMO

In the space of just days we heard two of the largest digital players make two significant announcements on one key technology: AI. In a show of continued commitment to AI development, Amazon revealed it is to invest $1.5 million in an AI research centre in Germany. Just days before, Google’s DeepMind unveiled the latest incarnation of its AlphaGo super-computer program.

AI has been trialled and deployed in many and varied sectors. Both Amazon and Google, for instance, have market-leading AI smart...

By Jonathan Kaftzan, 22 December 2017, 0 comments. Categories: Customer Experience.