CRM software roll out: Agile or waterfall?

 

Waterfall methodologies for the implementation of CRM solutions have been the standard for over twenty years. However, this method poses significant risks, as regardless of if the project results in success or failure, the largest portion of either is realized when the project is completed. As a result, you have severely limited ability to implement fixes if outcomes don’t align with your business...

By Brooke Campbell, 28 September 2017, 2 comments. Categories: CRM.