How are chatbots evolving the retail industry?
The rise of AI has been well documented over the past few years, and there are countless predictions about how quickly robots will take over the workplace.
Chatbots have become a ubiquitous theme across almost every customer-facing industry, as businesses explore how they can incorporate the technology into their services and platforms, shaking up their customer service function and cutting costs.
As consumers have embraced the convenience of ecommerce, more conversations are taking place online. With an IBM survey...