Facebook competitions: The Rules of engagement

Facebook recently placed some stringent rules in place that impact the way the brands and businesses can interact with fans on Facebook.

The key elements point to making sure that you do not confuse any people about who is sponsoring the promotion, not using any Facebook elements as entry elements to you competition (IE: using the like button to enter the competition) and to refrain from the use of the Facebook brand to promote promotions.

Here are the details straight from the

By Mike Saunders, 02 June 2011, 0 comments. Categories: Campaigns.

What is Silicon Cape?

There has been a fair amount of buzz around this new initiative in Cape Town called Silicon Cape. The concept is pretty simple but pretty hard to achieve.

Their main objectives are:

1) Increase number and quality of tech startups 2) Increase number and quality of tech investors 3) Creating an environment where both can thrive

Rich People and Nerds

I remember a quote I heard ages ago. “Be nice to nerds, one day they’ll be your boss.”

Nerds have the ability to create new concepts and bring them to the table...

By Mike Saunders, 02 June 2011, 0 comments. Categories: Social Media Marketing.

Great social media brand tips from Nike

I have finally found a presentation at #SMWF that went deep into some branding ideas in social media. Kemi Benjamin spoke about social media as a key part in branding but not the main part. I have enjoyed seeing what Nike has been doing in the branding space and how social it is without being all about social media.

I think this is where Kemi has got it right with Nike. The focus is on being social. Making running social and this is not limited to social media only, however most of the campaign is underpinned...

By Mike Saunders, 02 June 2011, 0 comments. Categories: Campaigns, Social Media Marketing.

Social Media World Forum Africa – Day 1 feedback

It’s been interesting to see how far South African businesses have come with social media and how far they still need to go.

The two brands who impressed me today were Standard Bank and Cell C. Here is why. It’s clear that involvement in social media as brands is forcing each business to go from superficial involvement to an integrated use of social media in the organization. Both businesses are being forced to evolve as a result.

For social media to be used successfully it also needs to impact...

By Peter du Toit, 01 June 2011, 0 comments. Categories: Social Media Marketing.

Social Media Crisis Management

What if it hits the fan?

This fear is one of the main reasons why companies don’t get in social media. Companies are worried that if they enter the social media space, they will generate bad PR. The problem is that this bad PR, if it exists, is on those social media channels already. In other words, the conversation is already happening, you may as well join it.

Yoav Tchelet, from AVIS, had the following suggestions to be ready to handle a crisis in your social media channels.

3 building blocks of crises...

By Mike Saunders, 01 June 2011, 0 comments. Categories: Social Media Marketing.

Analyst firm Nielsen delves into neuromarketing

Marketing and consumer analyst Nielsen Holdings has purchased NeuroFocus, a company that specialises in measuring neural activity to gain insight into consumer behaviour.

The California-based NeuroFocus already serves a number of clients in the UK, Europe, Asia, Latin America and the Middle East.

It uses cutting edge neuroscience techniques to measure factors like engagement, consumer attention and memory retention through brainwave activity. The techniques enable marketers to understand the effectiveness of...

By Matt Henkes, 01 June 2011, 0 comments. Categories: Customer Experience, Data Science.

The biggest benefit to monitoring online reputation and sentiment

Standard Bank did a detailed presentation around their listening strategies online. The presentation was very interesting and went into detail about crunching the stats in such a way to get valuable, workable results. Now for a few of the key points:

Tailoring your offering on different social media platforms

This was spoken about in the previous article but it deserves being repeated. Different networks have different environments. Standard Bank has spent time listening to their audience and have found that...

By Mike Saunders, 01 June 2011, 0 comments. Categories: Branding, Social Media Marketing.

Five steps to successful social media monitoring

Why should I bother monitoring social media?

Quite simply, monitoring social media allows you to track what the public is saying about you, analyse the comments and then identify opportunities to engage the public better with your products and services.

Here are Meltwaters “Five steps to successful social media monitoring”

Step 1: Start listening in

Start listening to social media sites to find out where your customers are and what their needs are. Hold back on the desire to respond straight away....

By Mike Saunders, 01 June 2011, 0 comments. Categories: Branding, Social Media Marketing.

Can social media attract customers and have they changed

Listening to the first panel at the Social Media World Forum bought up a few interesting insights in the role of social media in marketing plans.

The panel consisted of:

Moderator: Michelle Atagana, Editor, memeburn Garth Rhoda, General Manager Media, Habari Media Group Siphelele Sixaso, Head of Marketing, SAfm Bellinder Carreira, Senior Manager Digital and Direct Marketing, Standard Bank

As you can see this is a great panel of experts so the insight gathered here should carry some clout. There were two main insights that were...

By Mike Saunders, 01 June 2011, 0 comments. Categories: Social Media Marketing.

#SMWF – First Impressions

As the saying goes “first impressions last” and so far I have a great impression of the Social Media World Forum (#SMWF). Walking into the venue makes me proud to be a part of such a dynamic industry that knows how to do things right.

The biggest technical detail at the conference is the tweet wall. You can check it out here. Basically the tweet wall, sponsored by Nokia, is an aggregation of all things twitter related at #SMWF. A very cool tool that helps people track...

By Mike Saunders, 01 June 2011, 0 comments. Categories: Social Media Marketing.

Wooing search engines with fresh content

Wake up and smell the fresh coffee! Or in this case, the fresh content…

Whenever I look at search engine optimisation (the art of getting search engines to like you), I always come back to creating original content. Yes, I know that there are many other ways to achieve better search engine placement – like article directories, back linking campaigns and a host of other clever linking strategies – but not one of these can give you both long- and short-term growth in your website traffic.

By Mike Saunders, 01 June 2011, 0 comments. Categories: Organic Search.

Twitter releases Follow buttons for your website

Twitter just launched a button that you can add to your website that allows twitter users to click follow from your website and follow your twitter profile.

To quote Mashable:

“Previously, website publishers had to redirect users to their respective accounts on Twitter.com before users could opt to follow them. The new feature will likely encourage publishers to increase the number of “follow us”...

By Mike Saunders, 31 May 2011, 0 comments. Categories: Social Media Marketing.

Is this common mistake crushing your dreams?

Will that new business idea of yours succeed?

Yesterday alone, 3 people asked me that question.  They wanted me to tell them “YES, go for it!” or “NO, it’s a bad business idea!”  The challenge here, is that the question itself is deeply flawed.

Will your next...

By Jim Connelly, 31 May 2011, 0 comments.

This Week in Mobile…

Apple move to protect developers

Last week saw Lodsys try to enforce in-app payment patents against App developers and not against the platforms themselves … This week saw Apple reply with words akin to “not on our watch”.

Surely Lodsys saw this coming? We speculated as to what Apple’s reaction might be, but in hindsight it’s obvious. EVERY platform’s success hinges on an active developer community, so Apple weighing in should come as no surprise.

I think Android and...

By AlwaysOnMessage, 30 May 2011, 0 comments. Categories: Commerce.

Get everybody talking about you with this 1 simple idea

Today, I want to help you and your business attract more word-of-mouth than ever before.  I want to help you create an crowd of people, queuing down the street, just to get a peep of what all the buzz surrounding your business is about.

It starts here.

When you look at the vast majority of websites in any niche, it gives you an extremely accurate insight as to why so many businesses fail.  Very, very few of them stand out as being worth talking about.

UVSP’s and Purple Cows

In 1995, I was telling small business owners to develop what...

By Jim Connelly, 30 May 2011, 0 comments.

Keep on: Pass it on!

Keep on

  • Cash flow looks like it could be a real problem next month.  Speak with someone who knows how to fix it.  But keep on!
  • The last person you gave a presentation to didn’t buy.  Give a better presentation to a better prospect next time.  But keep on!
  • Your last newsletter or blog post flopped.  Write another one that’s better.  But keep on!
  • Your product or service is not generating enough inquiries.  Improve your message.  But keep...

By Jim Connelly, 27 May 2011, 0 comments.

Survey Finds iPad Increases Business Productivity

A survey conducted by YouGov on behalf of engagement agency Seven has found that Apple’s iPad increases productivity for business users.

The survey, which asked over 1,000 ipad users about their device usage, found that even though 80 percent of iPad users also own a smartphone, 35 percent of them favoured using the iPad to work on whilst commuting and 40 percent use it whilst travelling for business.

Further results found that business iPad users interact more with magazines: 61 percent stated they were...

By AlwaysOnMessage, 27 May 2011, 0 comments.

UK’s First NFC Mobile Payments Service Launched

Orange and Barlaycard have launched the UK’s first contactless mobile payments system – QuickTap – allowing consumers to make purchases using their mobile phone.

The nationwide service, which has been rolled out to over 50,000 stores, allows for payments of £15 and under by tapping the mobile device against a specially designed reader.

The service can be used by those who have a Barclaycard, Barclays debit card or a Orange credit card and a QuickTap enabled handset, the Samsung...

By AlwaysOnMessage, 20 May 2011, 0 comments. Categories: M-Commerce.

This Week in Mobile…

Blackberry launch the new Playbook … and promptly issue a recall


So RIM get their iPad beater to the US and Canadian market and then have to issue a recall due to a faulty operating system! Initially it was thought 900 devices were affected, although RIM later issued a public statement stating 1000 of the 16Gb models had been affected. Not a good omen, but I still...

By AlwaysOnMessage, 20 May 2011, 0 comments.