Young people place huge amount of trust in verified reviews

There has always been a debate about whether verified reviews or personal recommendations from friends and family are the biggest influence on an individual’s purchasing decisions.

New research from reviews and customer insight company Feefo, has found that, at least when it comes to financial decisions, young people place a huge amount of trust in verified reviews. In a survey where the company asked over 1,000 UK consumers between 16 – 34 about their attitudes to financial sectors, 85% said that...

By Colm Hebblethwaite, 31 January 2018, 0 comments. Categories: Content Marketing.

Rewarding loyalty is a must for online retailers and brands

Last year’s Black Friday data shows quite clearly just how important eCommerce has become to consumers.  While high street footfall dropped, online purchasing soared, but retailers and brands cannot afford to rest on their laurels.

Recent research that MetaPack carried out amongst over 3500 consumers in the UK, US and Europe illustrates sharply that shopper power determines the strategic decision-making for eCommerce retailers and nowhere more so than in...

By Bruce Fair, 31 January 2018, 0 comments. Categories: E-Commerce.

Why location data matters – even if you’re not a retailer

When people think of geomarketing — the integration of geographical intelligence into different aspects of marketing, like sales or distribution — they usually think of retailers. B2C companies can certainly target customers much more effectively when they know where those customers are. But location-based data can be used by any company, including those targeting businesses. Geomarketing can be used to book meetings, expand a company’s reach, or even find the best market.

Geomarketing opens up...

By Gurvinder Sahni, 30 January 2018, 0 comments. Categories: Data-driven marketing, Mobile Marketing.

UK data market largest in Europe in 2018

The UK data market value will hit £1.1 billion ($1.58 billion) in 2018, making it the second largest data market in the world and the biggest in Europe.

The figures come from OnAudience.com, which is part of the Cloud Technologies group who are one of the largest data warehouses in the world, and show a pretty rapid expansion in the UK market. In 2016, the estimated value of the UK data market was £0.7 billion, increasing by 26% to hit £0.9 billion the following year.

The company is...

By Colm Hebblethwaite, 30 January 2018, 0 comments. Categories: Big Data, Data-driven marketing.

Achieving success at any level of customer experience maturity

Despite the ever-increasing amount of attention being paid to customer experience, particularly in industries like retail, improving customer experience remains a massive untapped opportunity.

Why?

Because there’s a major gap between the customer experience consumers expect, and the experience that most brands are capable of delivering. While research tells us that companies are making customer experience a top...

By Mark Smith, 30 January 2018, 0 comments. Categories: Customer Experience.

Monthly mobile data usage to hit 98 GB by 2025

Mobile network giffgaff has released research estimating that average mobile data usage will climb to a mammoth 93 GB per month by 2025.

With 5G due to launch globally in 2020, giffgaff has based its estimations on theoretical speed increases. Research and advisory company Gartner believes 5G phones will begin to reach the market in 2019, when rollouts of 5G networks will start in select countries, such as the US and South Korea.

"We predict that, by 2021, 9 per cent of smartphones sold will support...

By Colm Hebblethwaite, 29 January 2018, 0 comments. Categories: Mobile Marketing, Video & Audio Marketing.

The thrilling highs and chilling lows of piggyback content

Piggybacking is an old staple in a content marketer’s toolkit. I’m sure most of us can think of some truly inspired, ingenious and downright hilarious examples of brands tying their names to events, popular culture or trends to ‘piggyback’ on their popularity.

When a brand gets it right, it can work brilliantly, showing your business is topical and relevant and bringing out your personality and sense of humour. But when a brand gets it wrong, it can be absolutely...

By Claire Wilson, 29 January 2018, 0 comments. Categories: Content Marketing, Social Media Marketing.

UK ad viewability hits three year high

According to a report from ad verification company Meetric, the viewability of UK ads has hit its highest level since Q2 2014.

The IAB defines ad viewability as a measurement of whether a display ad has the opportunity to be seen. So, for a desktop standard banner, the minimum threshold for viewability is 50% of the creative asset are being in view for at least one second. For a desktop video, half of the creative asset should be in view for at least for two consecutive seconds.

According to the Meetrics...

By Colm Hebblethwaite, 26 January 2018, 0 comments. Categories: Advertising.

Right here, right now: the power of location data

‘Location, location, location’; a phrase coined in the 20th Century in the real-estate sector, but one that’s never been more relevant to advertising. Nearly three quarters of people (73%) now allow apps to access their location, providing exact insight into consumer behaviour on mobile, and a competitive advantage for brands if used intelligently.

Location data is already being used successfully in some industries by established players, trying to fight off disruptors that are masters at using new...

By Amit Dar, 26 January 2018, 0 comments. Categories: Data-driven marketing, Data Science.

Facebook seen as least brand-safe platform

Linkedin is viewed as the platform that provides brands the most safety, according to a new survey by AI company GumGum.

The company interviewed more than 200 industry professionals in the US, UK and Canada as part of it’s The New Brand Safety Crisis report. Among the respondents, Facebook was viewed by a wide margin as the most unsafe platform for brands (-23), followed by Twitter (-11), publisher sites (-10) and YouTube (-8).

The results suggest that despite its numerous and very public issues with brand safety...

By Colm Hebblethwaite, 25 January 2018, 0 comments. Categories: Advertising, Advertising Technology, Branding.

What will programmatic look like in 2027?

2017 saw the tenth anniversary of programmatic advertising. From its humble beginnings, over half of all non-search digital ad spend is now made using the technology. The days of slow deals, subject to human errors and inefficiencies, are increasingly behind us.

But adtech’s story is far from over.

The next ten years will see new technologies that will fundamentally change the way advertising is experienced in our day-to-day lives, whether as media buyers or as consumers. It is our responsibility as...

By Emma Williams, 25 January 2018, 0 comments. Categories: Programmatic.

“Ghosting” customers after sale costs retailers

The practice of “ghosting” consumers, or breaking all contact following a purchase, is one of the main reasons consumers switch to other retailers.

Narvar and YouGov surveyed around 3,000 UK consumers and found that retailers are losing out on repeat customers by focusing all of their efforts on getting people to buy from them. By failing to communicate with customers once the purchase is complete, retailers are often blowing the chance of creating a loyal customer.

Among the respondents, the...

By Colm Hebblethwaite, 24 January 2018, 0 comments. Categories: E-Commerce.

Read the small print: why data ownership always matters

Using and protecting data is complex and the regulatory issues are wide-reaching. When choosing third party services to process data, brands often assume they retain control over how their data is used. However, that is often not the case and it can have serious practical and legal consequences.

Being able to identify potential issues in advance is a key skill when trying to ensure your business does not get caught by them. From ownership, to the GDPR, this article will explore some of the issues facing...

By Omar Janabi, 24 January 2018, 0 comments. Categories: Data-driven marketing.

Brick and mortar still key to winning retail customer experience

87% of retail disrupters say that they believe in the benefits of physical stores and will continue to try and open them in the future. While much has been made about ecommerce’s continued chipping away at retail sales, many retail brands still think that a physical store is an important part of creating attractive experiences for customers.

The data comes from the 2018 Retail Disruptors Survey from JDA Software, who interviewed over 100 retailers worldwide. Disruptive brands are categorised as those,...

By Colm Hebblethwaite, 23 January 2018, 0 comments. Categories: Commerce.

How can gamification decrease the opportunity cost of onboarding?

Have you ever calculated the cost of an ineffective onboarding process? Or do you think that your company uses its potential to the fullest?

Let us imagine now a different situation. All newcomers are introduced to their workplace so well that they can carry out their tasks effectively right from the very beginning. Knowledge trainings produce sales representatives who offer high customer service right from the start. Employees know details about each product from the portfolio and represent the company and its mission in...

By Comarch, 23 January 2018, 0 comments. Categories: Customer Experience, Gamification.

Programmatic transparency: Questions media buyers must ask

After The Times revealed YouTube ads from some of the UK’s biggest household names are generating revenue for extremists and other questionable groups, the tremors from its Big brands fund terror story are still reverberating throughout the digital ad industry.

Programmatic advertising in particular has come under fire for its perceived lack of transparency and control, but dig a little deeper and it becomes apparent that it’s not the mechanism itself...

By Richard Kidd, 23 January 2018, 0 comments. Categories: Advertising Technology.

Is current digital ad research adequate?

Only 5% of media and marketing professionals currently believe that the commercial research studies on digital advertising are of good enough quality.

The data, from a survey of 220 industry professionals carried out by Inskin Media, found that 57% thought that the commercial needs of the company owning the research is the biggest obstacle to the production of useful content.

23% reported that most of the time they disregard commercial research projects, with 19% considering the majority of them to be...

By Colm Hebblethwaite, 22 January 2018, 0 comments. Categories: Data-driven marketing.

The perfect partnership: when AI and machine learning meet marketing

Marketers have found themselves in an industry that’s always on its toes. There are more social media platforms than ever before. And, while they might present more opportunities to reach your audience, they also mean a lot of other voices to compete with. It’s never been such a flooded market to get a voice across in.

On top of that, consumers understand tech more than ever before. They know when they’re being marketed to, but will only tolerate that marketing if the subject matter and...

By Akhilesh Ayer, 22 January 2018, 0 comments. Categories: Content Marketing, Social Media Marketing.

UK retail took a big hit in December 2017

UK retail sales fell by 1.5% in December 2017, marking an awful end to what turned out to be the weakest year for retail since 2013.

The figures, from the Office for National Statistics (ONS), that even though Q4 saw a slight rise of 0.4%, the December slump meant that the quarter showed the weakest quarterly growth since the 1.2% fall in Q1 2017.

This brings the total growth for the year to 1.9%. 2017 had been marked by higher inflation hitting the spending power of consumers.

“With retailers such as...

By Colm Hebblethwaite, 19 January 2018, 0 comments. Categories: Commerce, E-Commerce.

The future of e-commerce basket abandonment

It’s a topic that still occasionally rears its head but, in truth basket abandonment has been the bane of many marketers’ lives, for a number of years.

There was once a time when the provision of discounts was considered the solution to entice lost customers back to a site. But when money-saving expert Martin Lewis began encouraging people to purposefully pause their purchase so that they would receive that must-have incentive, the strategy soon fell flat.

This is one reason why some marketers...

By Lee Boothroyd, 19 January 2018, 0 comments. Categories: E-Commerce.