Where will technology take us – and what role will be play in the creation of our own future at work?

There is a point of time somewhere around 2045, according to futurist Ray Kurzweil, when our lives will be profoundly and irrevocably changed. At this point, computers, or rather AI, will surpass humans as the smartest kids on the block – a super AI intelligence that has long since passed the Turing test (when a human is unable to distinguish a...

By Max Eaglen, 12 October 2018, 0 comments. Categories: Automation, Customer Experience.

Lack of tech skills could hamper $11.5 in global industry growth, finds Accenture

Today’s education and training systems are not keeping up with the current demand for skills and the emergence of new technologies, and the result is a widening skills gap that threatens to hamper $11.5T in global growth.

That’s according to an analysis by the global management and professional services firm Accenture, which concludes that new approaches to learning are desperately needed if businesses are to achieve the growth...

By Mark Jones, 03 October 2018, 0 comments. Categories: Advertising Technology, Automation, Data-driven marketing.

Wake up call for retailers: My car realised I’d moved, but Amazon didn’t

I recently moved into a new home and in a two-month stretch spent a significant amount of money on Amazon.com buying numerous furnishings, decorator items and appliances.

It struck me that despite being a loyal customer and Prime member, Amazon never figured out I was moving nor suggested any items or services I might consider for my new home. I wasn’t offered any...

Global martech spend is estimated at $100bn, according to WARC

Global marketing spend is booming, according to a new study by marketing intelligence firm Warc, and traditional media is “paying the price”.

According to the group’s Martech: 2019 and Beyond survey based on responses from more than 800 brands and agencies in the UK, North America, Asia Pacific (APAC) and continental Europe, spend on martech is now worth an estimated $99.9bn (£76bn).

In the UK and North America, brands upped their budgets on marketing technology - email and social...

By Mark Jones, 24 September 2018, 0 comments. Categories: Advertising Technology, Automation, Data-driven marketing.

Adobe’s purchase of Marketo’s B2B martech ‘resets the playing field’

Adobe has confirmed that it will be acquiring the privately-held cloud marketing software group Marketo from Vista Equity Partners for $4.75bn (£3.6bn). The sale price is a near $3bn (£2.3bn) mark-up on Vista’s 2016 purchase price of $1.8bn (£1.4bn).

The announcement yesterday followed rumours of an impending deal last week as reported by Marketing Tech, and speculation around the impact the...

By Mark Jones, 21 September 2018, 0 comments. Categories: Advertising Technology, Automation, Customer Experience.

Adobe could be gearing up for a multi-billion dollar bid for Marketo

The multinational computer software company Adobe, which carved out its name with image-editing programme PhotoShop, is rumoured to be in talks to acquire Marketo, a privately-held cloud marketing software group.

If the murmurings come to fruition - which were originally reported by Reuters and are so far unconfirmed by each company - Marketo’s purchase price would likely be in the multi-billions. Vista Equity Partners paid $1.8bn for the company in 2016 and a new deal on the table is expected to be...

By Mark Jones, 14 September 2018, 0 comments. Categories: Advertising Technology, Automation, E-Commerce, Mergers and acquisitions.

The missing EI in AI: Future workforces will still need a human touch

AI (artificial intelligence) technology is advancing at an exponential rate, and some workers are feeling nervous about what it might mean for their job security. But while AI offers many advantages, there is one factor hampering its full-blown adoption – a lack of emotional intelligence. Robots won’t take over from humans until they become advanced in reacting to emotional cues – an inherent aspect of a human workforce which remains very much needed.

AI’s numerous benefits

AI can...

By Tanmaya Varma, 22 August 2018, 0 comments. Categories: Advertising Technology, Automation, Customer Experience.

UK CEOs facing 'unrealistic expectations' from digital transformation ROI

Chief executives in the UK face “unrealistic expectations” in demonstrating tangible return from digital transformation projects, according to research by professional services firm KPMG.

A survey of 150 CEOs from leading British businesses found that the majority (72%) are frustrated by pressure at board-level to prove return on investment (ROI) from multi-year digital transformation projects, which can include the integration of technologies such as cloud services, artificial intelligence and...

By Mark Jones, 22 August 2018, 0 comments. Categories: Advertising Technology, Automation, Best Practice.

Focus on these four areas to improve your marketing using AI

When it comes to marketing, the goal of this game is not to win; it's to keep playing and to leverage data to improve your play over time. 

Great marketers use new tools to enhance their ability to do this efficiently and effectively, and the world is changing faster and faster. No matter how much technology evolves, marketing will always have a human element. Artificial intelligence (AI) might seem like a silver bullet or an elusive capability, but if you're trying to influence people, you...

By Brian Baumgart, 17 August 2018, 0 comments. Categories: Advertising Technology, Automation, Data-driven marketing.

The top four ways small online businesses can use AI automation for a better CX

The customer experience is becoming more important than ever to online businesses. Customers are already willing to pay more for a better experience, and 71% of businesses agree that a strong and positive CX is the best competitive advantage a brand can have.

When you are selling online, improving the CX is a task that never sleeps. Every part of the buyer’s...

By Manish Dudharejia, 14 August 2018, 0 comments. Categories: Automation, Customer Experience, Data-driven marketing.

CRM software giant Salesforce appoints Keith Block as co-CEO

Enterprise software giant Salesforce has promoted its former chief operating officer, Keith Block, to the role of co-CEO.

Reporting directly to the board and working alongside the cloud CRM specialist’s founder and CEO, Marc Benioff, who will remain chairman, Block’s move puts Salesforce in a very small camp of co-led companies which, funnily enough, includes rival Oracle - where the two originally met.

Block has served as the company’s vice chairman, president and director since joining in...

By Mark Jones, 08 August 2018, 0 comments. Categories: Advertising Technology, Automation, CRM, Data-driven marketing.

Four ways in which marketing automation is evolving

Marketing automation has been somewhat of a blessing to many employed in the field; it’s freed up a lot of time and reduced the tedium associated with repetitive tasks.

Automation swooped in providing a range of tools to save time and effort needed day to day. Still, the digital marketing landscape is evolving further, driven by changing consumer behaviour and demands; on average, consumers now spend more time online...

By Matthew Walker-Jones, 08 August 2018, 0 comments. Categories: Automation, Customer Experience, Email marketing.

Taipei’s Appier launches AI-driven content marketing platform

A Taipei-headquartered artificial intelligence (AI) solutions provider called Appier - which serves brands including Nivea, Carrefour, Audi and Japan’s Softbank - has launched an automated content marketing platform aimed at delivering personalised messages across multiple channels.

Dubbed AIQUA, and following the recent acquisition of Indian content marketing startup for an undisclosed fee, the platform will be available to marketers across the APAC (Asia Pacific) region allowing them to preemptively...

By Mark Jones, 07 August 2018, 0 comments. Categories: Advertising Technology, Automation, Content Marketing.

80% of marketers don’t trust their martech vendors with GDPR compliance

Approaching three months since the General Data Protection Regulation (GDPR) came into force across Europe, the update remains a lingering pain point for the digital marketing industry, with some pretty hefty fines delivered to companies in breach.

Concerns aren’t exactly dampened when there’s no guarantee your own marketing technology vendor isn’t wrestling with compliance themselves and, as found in a new study by Demandbase, more than a few marketers have their doubts over the data...

By Mark Jones, 02 August 2018, 0 comments. Categories: Advertising Technology, Automation, Best Practice, Data-driven marketing.

US music-streaming giant Pandora opens programmatic audio marketplace

One of the United States’ most popular music-streaming services, Pandora has joined the programmatic audio arms race, opening up the largest set of ad-supported listeners in the country to targeted, audio-based advertising.

The announcement marks an opportunity for brands to access the largest addressable audience in the streaming audio space - the California-based music recommendation service owns the largest inventory of its kind in the US, while 92% of its audience is ad-supported.

That’s more than double...

By Mark Jones, 31 July 2018, 0 comments. Categories: Advertising Technology, Automation, Programmatic, Video & Audio Marketing.

Benefit or buzz: IAB looks to gauge true value of blockchain in digital advertising

Few industries have escaped the hype around the transformational, nay, revolutionary, benefits of blockchain technology, and the digital advertising community is certainly not exempt.

Owed to its fundamental blueprint of distributed ledgers, enabling secure, public and decentralised transaction records data, documents, and of course, currency, blockchain has been widely touted as a transparent and less expensive solution to the “murky” world of...

By Mark Jones, 20 July 2018, 0 comments. Categories: Advertising Technology, Automation, Programmatic.

Google rolls out rack of machine learning ad tools

Just a week after announcing a wide-scale rebrand of its ad products, Google yesterday (July 10) launched a suite of new ad tools boxed together using its machine-learning tech capabilities.

The updates were announced in a blog post by Jerry Dischler, the ad tech giant’s vice president of product management, who said the tools came as growing consumer demand for “helpful and...

By Mark Jones, 11 July 2018, 0 comments. Categories: Advertising Technology, Automation, Paid Search, Search Marketing.

Delving into a brand’s social ecosystem: AI and the refinement of data

It was only eleven years ago - in 2007 - that I set up the first social media agency in the UK. It seems inconceivable now to look back at a mere decade and see how drastically the social media landscape has shifted since then. We have gone from ‘innovative and cool new thing’ to the very foundation of marketing strategies.

Whilst the advent of social media has profoundly disrupted how marketers operate, everything from blogging to influencers and Wikipedia have seemingly had their day. Ours has...

By Joel Davis, 02 July 2018, 0 comments. Categories: Automation, Data-driven marketing, Social Media Marketing.

Nine in 10 marketers admit their marketing automation is not up to scratch

For all the talk of marketing automation software’s power to streamline menial tasks, it seems few marketers are actually getting it right.

In fact, a survey by GetResponse and SmartInsights on the activities of 585 marketers across B2C and B2B firms, spanning 19 industries, found that less than one in 10 (8%) considered their use of marketing automation software to be meeting a high rate of effectiveness, while 28% rated their expertise with the software ‘basic’.

A further 19%, meanwhile,...

By Mark Jones, 14 June 2018, 0 comments. Categories: Automation, CRM, Email marketing.