Is your web site accessible? Five steps to start now

When it comes to accessibility and web design, you’d think it would be a matter of hand in glove.

After all, in the UK there are 2.7 million colour-blind people and 70% of the UK population wearing glasses. On top of this, 1 in 30 suffer with sight loss, and 10% of the UK population has dyslexia (4% with severe cases).

Unfortunately, however, this romantic notion of inclusivity just doesn’t reflect reality as a shocking amount of websites today aren’t built with their accessibility in...

By Greg Dorward, 23 May 2017, 0 comments. Categories: Best Practice, Customer Experience.

Solving Transparency: what do you mean by 'transparency'?

I am often asked these days about our stance on transparency – the subject comes up in RFPs and has become the subject du jour in the same way as engagement, attribution and viewability.

As with these other trends, the term has been forced to carry more baggage than it was originally intended to.

Let’s recap on the transparency debate. It stems from the ANA Transparency Report of May 2016, which was specifically about...

By Tim Sleath, 24 April 2017, 0 comments. Categories: Best Practice.

How to supercharge customer marketing: Takeaways from a recent event

I could never have been a wedding planner! As we waited for the first guests to arrive at our recent workshop, those familiar nerves emerged: would the promise of a free bacon roll be enough to get some senior marketers out of bed at 8:30am on a grey winter’s morning?

Fortunately, either those breakfast baguettes, or the promise of seeing yours truly deliver some cracking Pancake Day puns, saw us joined by marketing and CRM experts from Debenhams, Harvey Nichols, The Gap and 20 other retailers.

How to...

By Ian Webster, 05 April 2017, 0 comments. Categories: Best Practice, Customer Experience.

The CMO-CIO relationship – a dynamic duo in the making

On any given day I’m continually answering emails and WhatsApp messages on my mobile, checking social media for breaking news and booking business trips on my tablet.

We’ve never been more connected than we are today, and we expect the brands in our lives to engage with us in exactly the same way – with personal, real-time communication across all channels.

We expect to be reached when WE want to be reached, HOW we want to be reached, and about the topics we care about.

This type of one-to-one customer...

By Guillaume Roques, 03 April 2017, 0 comments. Categories: Best Practice, Customer Experience.

On point PowerPoint: supercharging your presentations

 

Odds are, at some point, you’ve sat through a bad presentation. One with slides overflowing with text that a presenter is reciting verbatim.

This phenomenon is so well known that it has its own name: Death By PowerPoint.

The winces and thousand-yard stares that this phrase causes when uttered shows just how searingly evocative it is - people have been there. But PowerPoint gets a bad rap. 

It’s still the overwhelming market leader where presentation software is concerned and with good...

By Lyndon Nicholson, 31 March 2017, 0 comments. Categories: Best Practice.

5 ways to measure customer experience with your app

Step back for a minute and ask how it would feel to be a customer using your apps.

Would it be easy to learn what your app does? Would it be easy to get in contact with you to find out more? Would your after-sales care be a positive experience?

In the digital era, the ability to provide a positive customer experience (CX) is widely regarded as the ‘holy grail’ for companies of all shapes and sizes. A recent eConsultancy survey showed...

By Aidan Danaher, 31 March 2017, 0 comments. Categories: Best Practice, Campaigns.

Bridging the gap: CMO vs CFO

As marketing spend hits new highs, CFOs demand greater insight into ROI. With very different measures of value, there are huge opportunities for conflict between marketing and finance.

Where is the common ground? 

With a background as both CMO and CFO for organisations such as eBay, and now CFO for Optimizely, I like to think I’m uniquely placed to understand how best to overcome the natural tension between finance and marketing. 

In fact, consensus is not only possible, it is essential.

CMOs...

By David Schwarzbach, 27 March 2017, 0 comments. Categories: Best Practice, Publishing.

Marketing 4.0 in the digital economy: Moving from traditional to digital marketing

From segmentation and targeting to customer community confirmation

Traditionally, marketing always starts with segmentation—a practice of dividing the market into homogenous groups based on their geographic, demographic, psychographic, and behavioral profiles. Segmentation is typically followed by targeting—a practice of selecting one or more segments that a brand is committed to pursue based on their attractiveness and fit with the brand. Segmentation and targeting are both fundamental aspects of a brand’s...

What is cognitive marketing - and why does it matter to you?

It’s almost possible to hear the sigh from marketers around the country… as if there isn’t enough to fit into every day, they’re now expected to become a psychology expert too?!

Well, not exactly. But if marketers want to ensure their communications strategies thrive in 2017, they need to know a few things about cognitive biases. These mental tendencies have the potential to pose some of the biggest obstacles to ROI in the next 12 months, and the worse thing is, they can’t even...

By Adam Oldfield, 24 February 2017, 0 comments. Categories: Advertising Technology, Best Practice, Branding.

How to get more out of your advertising production budgets

(c)iStock.com/Pamela Moore

The start of any year always begins with some sort of review of where you’re at, how you’re doing against your objectives and goals, but most importantly, what your budget will be or where you stand currently.  One of the most expensive parts of the advertising cycle is production, so even though you may be looking at how you’re doing against agreed budgets, you should also pay extra attention to utilising the best of what you have. Here are a few ways to make...

By Nicole Meissner, 16 February 2017, 0 comments. Categories: Advertising, Advertising Technology, Best Practice.

It’s time for influence to evolve: Welcome to Influence 2.0

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Influencer marketing is one of the most promising and underappreciated disciplines in the digital marketing mix” - Brian Solis

Influencer marketing became mainstream in 2016. However, with pure pay to play and short-term campaign practices dominating the conversation, many misconceptions remain in this nascent space. Curious to see how the practice is perceived within leading enterprises around the world, Traackr and TopRank Marketing teamed up to survey 102 brand strategists and...

The marketer’s next challenge: Seamless digital integration

(c)iStock.com/Yuri_Arcurs

The way in which people consume content has changed dramatically in the past decade. The uptake in mobile media consumption has created a diverse range of platforms, and marketers now have incredible opportunities for reaching target audiences. However, these technological developments have proven to be somewhat of a double-edged sword; people consume content so rapidly and in so many ways, that it can be hard for brands to catch the eye and convey their message.

Because of this difficulty,...

By Jon Mowat, 13 February 2017, 0 comments. Categories: Advertising, Best Practice, Branding, Social Media Marketing.

How to keep up with the constantly changing world of marketing technology: A guide

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Technology has helped digital marketing come a long way. When it comes to marketing, however, change is the name of the game. In fact, just when you think you’re getting the hang of things, you realise that you may be lagging behind.

The 2016 marketing technology landscape supergraphic unveiled at the MarTech Conference last year lists an overwhelming number of 3,874 marketing solutions representing...

By Pratik Dholakiya, 08 February 2017, 1 comment. Categories: Advertising Technology, Best Practice, Social Media Marketing.

Choosing the right CMS for your business: A best practice guide

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As spending on digital real estate and marketing grows, businesses must adapt their traditional models to make sure that their investment is worthwhile.

Where that budget should be spent is widely debated but what’s undisputed is that every business, small or large, private or public, needs a website – the most important digital asset of any organisation. And the backend to that website is the content management system (CMS), the unsung hero, where digital content can...

By Kevin Widdop, 07 February 2017, 2 comments. Categories: Best Practice, Content Marketing, Customer Experience.

Moving from device to screen agnosticism in 2017 – and how to make it work

(c)iStock.com/Courtney Keating

I should make it clear that I am a sincere unbeliever when it comes to buzzwords in my industry. Neither is there a ‘jargon agnosticism’ for me; purely an atheism towards the very concept of waffle and piffle that permeates media as a whole.

I take great delight in hearing comprehensive mocking of the way I talk – it’s important to identify our professional flaws, and terms like ‘screen agnosticism’ serve only to confuse the audience into...

By Dom Mellin, 30 January 2017, 0 comments. Categories: Best Practice, Customer Experience, Mobile Marketing.

How omnichannel marketing makes siloed advertising channels a thing of the past

(c)iStock.com/mathisworks

The modern marketer’s greatest challenge is using emerging media to lift metrics across multiple platforms. For every opportunity presented by new media channels, marketers must overcome internal resistance and logistical challenges to transition away from traditional platforms.

Digital media constitutes one of the fastest-growing segments of advertising, making it a must for any campaign. Brands must aim to integrate desktop, mobile, tablets, and even...

By Tom Alexander, 26 January 2017, 0 comments. Categories: Best Practice, Campaigns, Customer Experience.

Anonymous data monetisation is the way forward – but who will get there first?

(c)iStock.com/enisaksoy

Before we make any predictions for the future, let’s examine the lessons of 2016. If the mainstream media’s obsessions match those of the public - which is their job - then privacy became an increasingly important in the last 12 months. Fears over the sovereignty, security and privacy of personal information were rarely out of the news.

The year 2016 taught us that intrusive marketing, Big Brother-style surveillance and irresponsible data losses are big issues with the...

By Tom Luke, 25 January 2017, 1 comment. Categories: Best Practice, Data-driven marketing.

Five presentation trends that can supercharge your new business pitches in 2017

(Image Credit: iStockPhoto/shironosov)

“How do we win more business in 2017?” This question will be rattling around the boardrooms of marketing companies and ad agencies across the world, even as you read this. Throughout January – and beyond – directors, business development teams, and planners will put their heads together to think about the strategies and tactics they need to adapt, adopt, or prune to make the next 12 months...

By Spencer Waldron, 24 January 2017, 0 comments. Categories: Best Practice.

Why the next big thing in marketing is...simplicity (part two)

(c)iStock.com/TimArbaev

Editor’s note: The first part of this two-part article, available here, explained the concept of ConOps – the concept of operations – in a marketing communications program to communicate the quantitative and qualitative system characteristics of the effort to the brand, as well as prospects, clients, and customers. This piece expands on the need to keep marketing efforts simple with various...

By Thaddeus Kubis, 19 January 2017, 0 comments. Categories: Advertising, Best Practice, Social Media Marketing.

The 10 things you need to ask for in a marketing automation demo

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Marketing budgets continued to rise in 2016, advancing to 12% of company revenue, on average, according to Gartner. This ongoing investment in the profession has left the majority of marketers optimistic about the year ahead. However, with increased spending power comes heightened scrutiny from those holding the purse strings, and an even greater focus on ROI.

So, whether...

By Adam Oldfield, 18 January 2017, 1 comment. Categories: Automation, Best Practice, Email marketing.