Majority of marketers more likely to use influencers in campaigns since pandemic

An influencer's photos on Instagram app.

Majority of marketers more likely to use influencers in campaigns since pandemic Duncan is an award-winning researcher, with 20 years experience of analysing the technology industry, specialising in cloud computing, edge computing, blockchain, cybersecurity and marketing technology.

Since the outbreak of COVID-19, seven out of 10 marketers (70%) are now more likely to use creators in brand campaigns, while a similar figure (69%) agree that influencer marketing budgets represent a larger proportion of their overall marketing budget.

This is according to research from global influencer marketing agency, TAKUMI. The firm recently published its annual industry trends analysis, ‘Influencer marketing in the pandemic era’, comparing the viewpoints of more than 3,000 brands, influencers and consumers across the UK and US.

The research also revealed that influencer marketing is the only marketing channel to increase in effectiveness since the start of the pandemic. Nearly half (46%) of consumers have been influenced to buy a product or service by a creator since in the last 12-months – rising from 34% in 2019.

Driving conversions

The research also found that influencer marketing is the most effective marketing channel for driving conversions – second only to a recommendation from someone you trust (53%) – with the effectiveness of influencer marketing actually rising among older generations of consumers, from 57% among 16- to 24-year-olds and 25- to 34-year-olds to 61% among 35- to 44-year-olds.

YouTube was the most effective channels when it came to engagement, with 56% of UK and US consumers increasing engagement with the platform since the outbreak of COVID-19.

The research highlighted a disconnect between consumers and marketers over diversity and inclusion in the industry, with just over a quarter of UK and US (28%) consumers believing that brands’ influencer marketing content adequately represents diversity in society, compared to almost two thirds of marketers (62%). Encouragingly however, marketers are listening to the frustrations of consumers, with over two thirds (67%) using influencers from more diverse backgrounds in campaigns now than they did before the pandemic.

The professionalisation of the industry is gathering momentum with platforms enhancing their e-commerce functionality and over half (59%) of marketers use these tools more in their influencer marketing activity compared to pre-pandemic. This comes as our research finds that consumers are spending significant sums on products or services recommended by creators, with over one in ten (11%) and one in five (22%) US consumers influenced to buy a product or service between £51-£250 and $70-$346.

Alongside this, the research also explored how marketers can work with influencers in the context of politics and brand activism:

  • Nearly two-fifths of consumers (38%) believe social media influencers should be used as a platform to drive awareness and change on pressing social issues
  • More than half of marketers (59%) are anxious about working with influencers who are vocal about politics and social causes
  • Almost two-thirds of marketers (60%) believe creators communicate about political and social issues better than brands

Jim Meadows, chief strategy officer at TAKUMI, said: “Like pretty much everything else, the influencer marketing industry has been completely changed by the pandemic. Fuelled by a rise in consumer engagement, our research reveals that branded content, engagement and consumer spending is growing across a range of channels and sectors.

“As consumers engage more with creators’ content and marketers become more familiar with it, their confidence in the channel grows. Older generations of social media users are showing a substantial growth in engagement and spending to match younger consumers.

“At the same time, marketers are showing faith in influencer marketing as they shift budgets away from more traditional channels and invest in influencer marketing after seeing the channel convert into sales. 

“However, as it matures, the influencer marketing industry faces challenges to its current growth trajectory. If it can address issues around diversity and inclusion, and trust and transparency, the future looks bright for influencer marketing as it continues to cement its position as the most effective marketing channel.”

Interested in hearing leading global brands discuss subjects like this in person? Find out more about Digital Marketing World Forum (#DMWF) Europe, London, North America, and Singapore.

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