If anyone doubted that the internet is becoming a progressively more visual medium, two deals announced last month should have enlightened them.

Instagram revealed plans to create a live video function on its Instagram Stories platform, taking it up against Snapchat and Facebook Live. Unlike Facebook Live though, the short videos recorded by Instagram's users will disappear as soon as they are recorded – friends will only be able to watch them live.

Meanwhile, Facebook is...

We know personalisation is the buzzword of the moment. The term is everywhere, discussed by everyone as the saviour of our modern email marketing times.

It is also in danger of becoming ubiquitous – the industrialisation of what should simply be a personal and unique real-time connection with a consumer. But when it is done properly, personalisation is a truly beautiful thing. Personalization is the canvas, where email and web preferences paint a consumer’s unique picture.

The current average...

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We live in a time when digital disruption is the norm and when the pace of change and technological innovation continues to accelerate. We are all inundated with more information, products, services and offers than we have time to process.

But where once this abundance excited us, we now crave bespoke and tailored service that feels as individual as we each are.

And, perhaps not surprisingly given how quickly we adapt to new technology and begin to take it for granted, even though tech advances are...

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The recent move by Instagram to push into the social commerce space with the launch of an in-app shopping discover function is the next step in the growth and proliferation of a new breed of consumer; the social media shopper.

From fashion app Depop to present app Giftagram, there are already a number of established and emerging retailers creating apps to target mobile commerce, but social platform Instagram getting in on the act is something of a game-changer, bringing ‘shoppable photos’ to

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We all know by now the scope of how consumers can interact with brands via chatbots is growing by the day, with more platform integration as well as smarter apps on the rise.

Consumers can have their complaints handled, find out opening times, order a pizza and book an appointment via chatbot so far - but what about booking cinema tickets?

This is the goal Odeon is trying to reach with its new Facebook Messenger chatbot, developed by social technology company Gruvi. 

According to...

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Building and creating optimised digital experiences have been the focus of marketing teams since the early days of the internet, yet the focus has been on the channel rather than the consumer.

The key performance indicators of success have been measured on the performance of email marketing, paid media or targeting ads programmes, rather than enhanced customer experiences, increased retention rates, and increased lifetime value.

This approach is in dire need of rejuvenation. Why? Because...

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Dating applications have become a key part of the technology ecosystem. Online dating was previously restricted to a core set of internet users, developed and incubated at a similar pace to social media, however, it is quickly presenting a unique opportunity for marketers.

Sometimes the dating sector is painted with the same brush as the more risque adult entertainment industry, however, this has in some ways actually made it more interesting for traditional marketers to...

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Maintaining a positive brand image and reputation is crucial to any business, and marketers are used to drawing on their expertise to create robust and engaging content to facilitate and bolster this aim.

But once a strong brand image has been established how do you go about maintaining it and protecting it from negativity?

In today’s consumer-focused world, the dialogue between brands and consumers is more dynamic - and transparent - than ever. We enjoy speaking to and about the...

Freezing temperatures, snow, storms and flooding – welcome to winter.

Adverse weather can cause chaos for businesses. But for marketers, these weather ‘spikes’ can in fact be golden opportunities to cash in on the nation’s collective weather woes.

When the weather takes a turn for a worse, it’s no surprise that many of us will start searching for winter essentials – from coats to umbrellas. But it also creates a ‘travel trigger’, as people look to escape the...

Customer choice has increased significantly in the past hundred years. At the turn of the 20th century, Henry Ford launched the Model T, the first automobile mass-produced on moving assembly lines.

Buyers could famously choose it in any colour they wanted – as long as it was black.

As time went on, customers became used to buying goods in standard specifications, for example clothes in different sizes and colours. As we have turned into the 21st century, however, we’ve seen features that...