Evolving to the new age of customer experience

The evolving demands of modern-day customers have made it increasingly challenging for brands to engage with audiences. The digital age demands that brands quickly get to grips with digital platforms, which by their very nature encourage lower tolerance to poor customer service. The digital age is also unforgiving.

Our research with the CMO Council found nearly half of North American and European consumers will abandon a brand and take their money...

By Marcus Ruebsam, 06 December 2017, 0 comments. Categories: Customer Experience, E-Commerce.

Is it the end of the road for big data in e-commerce?

The big data revolution has been the backbone of e-commerce. The term has been in the marketing lexicon for decades. Its use has grown exponentially and has led to significant developments in data segmentation, trigger emails and website personalisation, all of which have led consumers to marvel at the impact that big data has had on e-commerce.

However, though big data can provide a solid, scientific foundation on which to build a marketing strategy for online businesses, it is not as nuanced as marketers...

By Andrew Watts, 27 November 2017, 0 comments. Categories: Big Data, E-Commerce.

40% of Christmas spend to be done on Black Friday

According to Purch’s 2017 Christmas Spending Survey, Black Friday will account for 41% of Christmas gift spending in the UK this year.

A further 22% will be done in the final two weeks leading up to Christmas eve. The UK festive period in the closing days of 2017 is likely to be defined by the uncertainty associated with Brexit.

With many people reigning back on spending and retail sales taking a hit, the proportion of shoppers who said they would be looking to snag tech-related bargains has jumped 17%...

By Colm Hebblethwaite, 20 November 2017, 0 comments. Categories: Commerce, E-Commerce.

Half of Brits prefer buying physical media over digital downloads

According to a new study by ecommerce giant eBay, 52% of British consumers now claim to prefer physical books, music, film/TV and video games over digital downloads.

As part of its Guide to Physical Media, the company interviewed over 2,000 adult consumers across the UK.

 76% of those surveyed have bought at least one item of physical media in the last year. The main reasons given for going physical over the often-easier route of digital downloads were the emotional satisfaction of ownership and an increasing desire...

By Colm Hebblethwaite, 13 November 2017, 0 comments. Categories: Commerce, E-Commerce.

Gearing up for the largest ecommerce event of the year: China’s Single’s Day

Consumers in the UK, US and Europe may be looking forward to picking up discounted goods in the run up to Christmas in the Black Friday holiday sales in late November. But many would have no idea that the largest ecommerce event on the planet is happening across the world.

11 November is China’s Single’s Day. Spearheaded by ecommerce giant Alibaba, the holiday began as an ‘anti-Valentine’s Day’ in 2009, the event has grown into a global online shopping extravaganza.

“In the...

By Colm Hebblethwaite, 10 November 2017, 0 comments. Categories: E-Commerce.

Consumers share majority of seasonal gift ideas on dark social channels

It’s getting to that time of year. While we’re not quite at the hanging up decorations and cracking out the seasonal jumper’s stage yet, many people are starting to think about what gifts they are going to be giving to their loved ones this holiday season.

With not only Christmas beginning to loom over the horizon, but also Black Friday coming up too, many marketers are ramping up their efforts to see the year out with a bang.

But how do consumers decide what they are going to give as gifts?...

By Colm Hebblethwaite, 03 November 2017, 0 comments. Categories: E-Commerce.

How to gear your eCommerce website towards a millennial marketplace

Born between the years of 1980 and 2000, millennials consist of approximately 80 million people in the US alone. Perhaps the most interesting thing about them is that they have grown up parallel to the digital revolution and the development of the Internet. In a Selz article on selling products online, Kristen DeCosta points out that you need to be on different digital channels while promoting your store. These include Google search, forums, social networks, and review sites.

Marketing to this particular...

By Pratik Dholakiya, 27 October 2017, 0 comments. Categories: E-Commerce, Mobile Marketing.

Exploring the future of ecommerce and web design

Ever wondered how the internet will change how we shop in the future? So have we.

In a new whitepaper by Plusnet, experts have been giving their predictions based on the two established ways the internet will evolve: speed and availability.

Internet speeds could potentially rise to ten times the current broadband speed if emerging technology is anything to go by, and new, faster mobile connections will grow quicker and more widely available across the world.

Ecommerce

Shockingly, only 47% of the world can...

By Karl Young, 26 October 2017, 0 comments. Categories: E-Commerce.

A tailored fit: How Boohoo used digital marketing to drive sales and grow revenue

The high street is fundamentally changing. Recently British retail bellwethers Next and John Lewis announced results that showed optimistic growth on the one hand and decreased profits on the other.

In today’s digital world having a high street presence is a tricky business, as getting customers through the door and boosting sales is more competitive than ever.

Yet some online retailers are experiencing a true golden age. The

By Ivan Mazour, 23 October 2017, 0 comments. Categories: E-Commerce.

What’s next for Magento 1 users?

A number of digital marketers and marketing managers will be well aware that Magento 2 (M2) has launched, which will leave the current release – Magento 1 (M1) – somewhat redundant. But many will also be mindful of the commentary that there is no easy upgrade process. So where do marketers go from here?

Before making any next-step decisions, it is crucial to understand the genuine options available, and the reasons for potentially pursuing one route over another.

users will be given 18 months’...

By Andy McCaul, 16 October 2017, 0 comments. Categories: E-Commerce.