Getting into home truths: Why is the experience of eCommerce still so poor?

There’s no denying that the digital world has changed the outside face of marketing. While many of the inner-face principles of marketing have (and always will) remain the same in terms of audience segmentation, targeting and positioning, the way brands now engage with their customers has changed faster in the past 10 years than throughout the rest of history put together.

Now, having a digital presence for large...

By Sylvia Jensen, 30 November 2018, 0 comments. Categories: Branding, Commerce, Customer Experience, E-Commerce.

Interview: Making the marketer’s leap from B2B to B2C with Albert Heijn’s Eva Vree

The differences between B2B (business-to-business) and B2C (business-to-consumer) marketing can be chasm-like.

On the one hand (if broadly), B2B purchases are more likely to be driven by logic and an eye on demonstrable ROI. B2C purchases, on the other, are more probably driven by a consumer’s emotion.

Eva Vree is a senior creative content specialist for the online arm of Dutch supermarket giant Albert Heijn, and notably made an internal leap from the B2B side of the business - a role she’d held...

By Mark Jones, 22 October 2018, 0 comments. Categories: Commerce, E-Commerce, M-Commerce.

Brands are wrestling with personalisation, more than any other marketing tactic

Achieving a fully-personalised customer experience is something today’s marketing professionals dream about, where each customer feels the brand knows them and can anticipate their every need.

Get that right, and sales and loyalty will follow.

But while personalisation is at (or very close to) the top of the digital marketer’s priority list, it’s not proving easy to implement. In fact, a report by...

By Mark Jones, 19 October 2018, 0 comments. Categories: Advertising, Customer Experience, E-Commerce, Personalised Marketing.

Amazon first port of call for nearly half of online shoppers

The brand website is “losing importance” as a source of information for today’s shopper. Instead, Amazon now dominates as the first port of call.

In a report highlighting the retail giant’s growing monopoly in the world of e-commerce - if that were needed - inRiver surveyed some 6,000 consumers across Europe and found that just one in ten (11 percent) of shoppers will head to a brand’s website in the initial stage of purchase. Just 28 percent turned to a search engine.

Instead,...

By Mark Jones, 18 October 2018, 0 comments. Categories: Customer Experience, E-Commerce, Search Marketing.

Boost your company’s bottom line with secondary revenue streams

For marketing leaders, it’s essential to demonstrate commercial acumen, by having an awareness and understanding of not only your role and department but that of the wider business and its financial growth.

Particularly in the world of retail, which is continually evolving, marketers are hard-pressed to keep up with what their customers what, need and desire. Although competitive pricing and irresistible offers can...

By Richard Piper, 17 October 2018, 1 comment. Categories: Customer Experience, E-Commerce.

Why context, timing and relevance is key to B2B lead gen success

The B2B sector has changed dramatically over the last few years.

More specifically, the buying behaviours of the industry have changed, largely due to the amount of information that is available about products and services, and the ease of accessing that information. What this means for the B2B marketer is that it is becoming more difficult to engage with the right prospects— and by extension, grow market share.

Add compliance issues, such as GDPR, in the mix and the risk involved in misusing (or...

By Jon Clarke, 16 October 2018, 0 comments. Categories: Data-driven marketing, E-Commerce, Personalised Marketing.

Adobe reveals Magento integrations following acquistion this year

Less than six months after acquiring for $1.7bn, Adobe has announced the first integration of Magento, outlining ambitions to “make every experience shoppable”.  

The announcement was made at Magento Live Europe in Barcelona, where Adobe’s senior VP of commerce, Mark Lavelle (formerly Magento CEO), explained the goal behind the cloud-to-cloud integrations: “Consumers expect every interaction with a brand to be contextual, intuitive and meaningful, but...

By Mark Jones, 10 October 2018, 0 comments. Categories: Advertising Technology, Campaigns, Customer Experience, E-Commerce.

EBay accuses Amazon of poaching third-party sellers for its Marketplace

In a clash of the e-commerce titans, online auction platform eBay has accused Amazon of poaching sellers through its internal messaging system.

Calling the alleged scheme “unlawful” in a statement, the platform has issued a cease and desist letter and cautioned that it would take “appropriate steps” to protect itself from the activity.

According to a report by the Wall Street Journal, eBay began to take action after discovering that more than 50 Amazon sales representatives had sent...

By Mark Jones, 04 October 2018, 0 comments. Categories: Advertising, Commerce, E-Commerce.

How to build brand loyalty in the age of 'hyper personalisation'

Consumers have more power over brands than ever before. Social media gives them the ability to openly scrutinise or share their great experiences directly with a mass audience, while online shopping means brands are in an ongoing battle to cut prices, hold user attention, deliver products quickly and ultimately stay relevant to keep consumers loyal.

Consumers also expect a lot more from brands. We’ve become accustomed to recommendations from companies like Amazon, who have changed consumer expectations...

By Ofri Ben Porat, 03 October 2018, 1 comment. Categories: Customer Experience, E-Commerce, Personalised Marketing.