Why are marketers still breaking the first rule of marketing?

Now that the end of the year is in sight, many marketers will look back and review the flurry of activity that was 2018. GDPR. Fighting for budget. New platforms. Avoiding potential crises. Metrics. More metrics. 

It’s been a busy year – and for that reason, it’s arguably forgivable that the majority of digital marketers today are still breaking the very first rule of marketing: build the...

By Elliott Clayton, 07 November 2018, 0 comments. Categories: Advertising, Campaigns, Data-driven marketing.

Exploring the untapped opportunity of the 'transaction moment'

There is no question that reaching today’s digital-first audience requires a powerful online presence. So it makes sense that digital takes a sizeable 38% share of advertising spend worldwide, equal to $220 billion. But the problem is: it’s not working.

A recent study found that global marketers feel a quarter (26%) of spend will fuel ineffective channels and strategies this year, and 20% of those in the UK are...

By Geoff Smith, 07 November 2018, 0 comments. Categories: Advertising Technology, Customer Experience, Data-driven marketing.

Brian Solis: On CMO pressure, nailing customer journey touchpoints and the rise of Influence 2.0

Brian Solis, principal analyst at Altimeter Group, explains why the role of the chief marketing officer is one of the most stressful in any forward-facing organisation. “The customer has dramatically changed; they’ve been dramatically much more connected, informed and empowered,” he tells MarketingTech. “Technology in marketing in general – you have cloud, artificial intelligence and machine learning now, all these different things you have to simultaneously...

Winning hearts, minds and money - in that order: The full B2B customer journey

Those of us who work in B2B businesses understand that when a customer discovers your brand, it’s just the beginning of a long road to a sale. According to Marketo, 96 percent of people who visit B2B websites aren’t ready to make a purchase -- at least not yet. At that point, potential buyers have only begun their long and intensive research processes, and will not respond...

By Paul Heald, 30 October 2018, 0 comments. Categories: Customer Experience, Data-driven marketing.

If you want to start a loyalty program – avoid these six common mistakes

Starting a loyalty program can lend a major boost to your customer retention efforts — and your bottom line. But it’s a complex undertaking that demands time, strategic thinking and teamwork. To make sure your efforts pay off, get started on the right foot by avoiding these six common loyalty program mistakes. 

Mistake 1: Thinking all loyalty technology providers are the same

When it comes to loyalty platform vendors, one size does not fit all. Besides basic differences like price and...

By Sandra Gudat, 26 October 2018, 0 comments. Categories: Campaigns, Customer Experience, Data-driven marketing.

US telco giant Sprint sells mobile ad arm to InMobi

US telecoms firm Sprint has sold Pinsight Media, its mobile and data advertising company, to Indian-headquartered martech group InMobi.

The all-stock deal, the terms of which weren’t confirmed, comes as the carrier awaits approval from the FCC (Federal Communications Commission) to merge with T-Mobile.

According to a statement by InMobi, Pinsight works by partnering with leading US telcos and using their data to...

By Mark Jones, 17 October 2018, 0 comments. Categories: Data-driven marketing, Mobile Marketing, Personalised Marketing.

Why context, timing and relevance is key to B2B lead gen success

The B2B sector has changed dramatically over the last few years.

More specifically, the buying behaviours of the industry have changed, largely due to the amount of information that is available about products and services, and the ease of accessing that information. What this means for the B2B marketer is that it is becoming more difficult to engage with the right prospects— and by extension, grow market share.

Add compliance issues, such as GDPR, in the mix and the risk involved in misusing (or...

By Jon Clarke, 16 October 2018, 0 comments. Categories: Data-driven marketing, E-Commerce, Personalised Marketing.

Demographics are so pre-GDPR, but that doesn't mean the end of contextual advertising

The unthinkable has happened. The Cambridge Analytica scandal has culminated in Facebook being slapped with a fine to the tune of £500k – the maximum possible under the pre-GDPR Data Protection Act. For Zuck the mighty tech deity, the chickens have truly come home to roost. Or have they? Zuckerberg probably made more than that in the time it has taken to read this sentence…

But should GDPR...

By Emma Lacey, 09 October 2018, 0 comments. Categories: Campaigns, Data-driven marketing, Personalised Marketing.

Five ways to ensure data capture strategies don’t ruin your CX

The wave of GDPR panic that overwhelmed many digital marketers at the start of the year, has been cited as the reason why UX – and therefore the resulting customer experience (CX) – seems to have gone out of the window for many brands. For others, it is the hunger for leads that has made it almost impossible to navigate some websites without encountering a wall of data capture forms that prevent any action whatsoever.

By Adam Oldfield, 08 October 2018, 0 comments. Categories: Best Practice, Customer Experience, Data-driven marketing.

IAB Tech Lab tests blockchain-based protocol for personal data privacy

The Interactive Advertising Bureau’s (IAB) Tech Lab has announced a blockchain-based protocol that allows companies to track consent users’ personal data.

PrivacyChain, which has been released for public comment and a handful of early pilots, seeks to hand consumers control over the personal information provided to companies using the technology.

If those users choose to opt in, their data will be made available to retailers, and the advertising agencies, publishing partners and exchanges that...

By Mark Jones, 04 October 2018, 0 comments. Categories: Best Practice, Data-driven marketing.