The top five gamification mistakes marketers make – and how to avoid them

Gaming has been around for decades, and anyone who has ever played a game of Candy Crush Saga will tell you, it’s undeniably addicting. I know I’m not alone on this – considering the deceptively simple game has generated more than 500 million installs during its first year in the app stores. As online gaming continues to soar in popularity, it makes sense that it’s caught the attention of advertisers and marketers who are eager to reach the growing gaming...

By Darold Parken, 16 March 2017, 1 comment. Categories: Customer Experience, Gamification.

Marketing 4.0 in the digital economy: Moving from traditional to digital marketing

From segmentation and targeting to customer community confirmation

Traditionally, marketing always starts with segmentation—a practice of dividing the market into homogenous groups based on their geographic, demographic, psychographic, and behavioral profiles. Segmentation is typically followed by targeting—a practice of selecting one or more segments that a brand is committed to pursue based on their attractiveness and fit with the brand. Segmentation and targeting are both fundamental aspects of a brand’s...

IBM and Salesforce AI partnership offers ‘landmark’ strategic opportunity

IBM and Salesforce have announced a strategic partnership to ‘seamlessly connect’ its Watson and Einstein artificial intelligence (AI) products for an ‘unprecedented understanding of customers’.

The companies mused on possible new offerings from the combined AIs. One interesting example was through retail; through integration of weather and industry data – with The Weather Company being officially acquired by IBM at the start of 2016 –...

By James Bourne, 08 March 2017, 0 comments. Categories: Advertising Technology, Automation, Customer Experience.

Why you need to pair hyperlocalisation with data for success

Hyperlocalisation – theoretically taking personalised marketing one step further – is more than a trend: it’s the culmination of technological advances combined with innovative marketing tactics, and it has created new opportunities for brands to communicate value to customers. Couple this with the power of data, and you open up a whole host of possibilities for reaching specific sets of customers.

Here are just a few reasons the marriage of hyperlocalisation and data is a match made in...

The new data struggle, or, Why you’re still wasting your marketing budget

The buzzwords never end. A proliferation of tools, platforms, and services now pitch their “social listening” abilities, databases of “influencers,” or "intelligence," promising companies new ways to augment their marketing efforts and easily tap into new audiences. Platforms dazzle with slick dashboards and videos, startups burst at the seams with smiling salespeople, and testimonials describe recent influencer-attended product launches.

What brand executives or marketing...

By Avery Booker, 03 March 2017, 1 comment. Categories: Customer Experience, Data-driven marketing, Data Science.

Getting past the AI hype: How predictive analytics fuels conversion optimisation

These days, marketers can’t read about their profession without getting bombarded with wild claims about how AI is going to disrupt everything they do. And with the sales and marketing functions evolving so rapidly in recent years, marketers in particular must embrace an entrepreneurial spirit and constantly explore new technologies in order to give their team a competitive edge. That mindset shift, along with new consumer trends—such as self-driving cars and intelligent voice-first...

Could no audio kill the video star? Analysing a key video marketing trend

Opinion Last Christmas saw some of the most compelling and creative story-driven advertising ever. H&M enlisted Wes Anderson. John Lewis broke away from sentimentality and embraced humour. And Burberry paid big money to get Hollywood A-list actors to tell the story of their founder. Yet, while many of these adverts would have been watched on TV, an unprecedented number of views (and repeat views) were online, on mobile, and without sound. For many brands, that’s a problem. Now every video...

By Rob Cootes, 02 March 2017, 1 comment. Categories: Content Marketing, Customer Experience, Video & Audio Marketing.

A seven step guide to driving your digital roadmap

Digital transformation is not easy, but must succeed if enterprises are to embrace the challenge of digital disruption and continue to create value.

Rapid advancement in technologies, powering web and mobile experiences, has allowed resourceful startups to disrupt well-established business models across many industries. By leveraging digital technologies, startups are redefining what it means to be best in class at every stage of the value chain.

But just having access to the technology is not enough. Equally...

By Daliso Zuze, 23 February 2017, 0 comments. Categories: Content Marketing, Customer Experience, Data-driven marketing.

Why data problems are proving costly for UK marketers

As marketers work to an increasingly complex and exacting set of performance metrics, new research from Royal Mail Data Services into the use and management of customer data reveals that UK organisations estimate poor quality customer data is costing them an average of 6% of their annual revenues. The myth that resolving data quality is a one-time fix is partially to blame.

The marketers we surveyed agree that data quality has the biggest impact on campaign response and conversion rates, yet nearly all...

By Jim Conning, 22 February 2017, 0 comments. Categories: Customer Experience, Data-driven marketing.

Can AI and IoT influence CRM? Only one in three firms have ‘ambitious’ plans


Getting customer relationship management (CRM) right has always been pivotal, yet only a third of companies polled by marketing tech provider Wiraya say they have dedicated and ‘ambitious’ plans in place for their systems.

The study, which polled more than 500 respondents responsible for CRM systems within the UK, found a relatively even split; 34% say they work in a ‘traditional’ setting, using it continuously and commonly employing a CRM manager but without an...

By James Bourne, 21 February 2017, 0 comments. Categories: Advertising Technology, CRM, Customer Experience.