Isolation doesn't have to be isolating: How brands can use their time wisely in the time of Covid-19

Nobody has to be reminded that the coronavirus pandemic, which continues to sweep across the world, represents a challenge for everyone. In the UK, for instance, the Prime Minister has asked the population to avoid offices and travelling - more than and many business leaders have asked their teams to ‘self-isolate’ and work from home. There’s a real siege mentality, and often in this kind of situation you feel like battening down the...

By Daniel Andrews, 26 March 2020, 0 comments. Categories: Best Practice, Branding, Content Marketing, Customer Experience.

How Sophola is looking to raise Japan’s digital marketing expertise to the world level

The digital marketing landscape in Asia right now is a fascinating one. While there may still be a degree of nascency compared to Western markets, trends and strategies are developing quickly. According to a study from eConsultancy in April – ‘The Omnichannel Imperative’ – enterprises in Southeast Asia saw real-time marketing as their highest priority, alongside omnichannel delivery and engagement.

By James Bourne, 26 March 2020, 0 comments. Categories: Best Practice, Branding, Commerce, Customer Experience, E-Commerce.

Why your web team needs an invite to your strategy meetings now

I’ll give it to you straight: It is imperative that you invite your web team to your marketing strategy meetings. Your company’s website is one of its most valuable customer-facing marketing assets, so your website operations need to get serious about how web design enhances your marketing efforts.

New channels, new social media platforms, and other trends will come and go — and it will be important for your marketing team to experiment through each. But your company needs to reach its...

By Sarah Fruy, 20 March 2020, 0 comments. Categories: Customer Experience, Data-driven marketing, Web Analytics.

Four key ways a brand can set up an army of employee advocates

It’s important for businesses to tap into the power of their people – and how they possess a deeper understanding of customer needs – as well as the type of digital comms they want to interact with.

Empowering staff can transform a firm’s online presence and ROI too, because customers often trust those they know over an organisation’s marketing messages. 

Identifying the content marketing sweet spot – and how to find it

The PR and content marketing team at connective3 are drawn to campaigns that they see from other brands (not just our clients), and when looking at these campaigns one of the following thoughts pass our minds:

  • Awesome campaign all round, great results, wish I’d thought of it
  • That campaign was super on-brand but not many very entertaining or inspiring
  • That was a great campaign but I just don’t fully get the relevance to the brand
  • That was a really great campaign, super relevant to the brand, it’s a shame it didn’t get...

By Olivia Wigg, 03 March 2020, 0 comments. Categories: Best Practice, Branding, Content Marketing, Customer Experience.

What you really ought to know about ad-blocking users – and why they’re swerving your ads

The importance of ads for the sustainability of a free internet ecosystem cannot be stressed enough and will only grow as internet penetration increases globally. According to research global internet ad spending will increase 11.1% in 2020 to $326 billion, capturing 52% of ad spending.

The arrival...

By Ben Williams, 02 March 2020, 0 comments. Categories: Advertising, Advertising Technology, Customer Experience, Publishing.

Advanced messaging is on its way: Why brands should be excited

It’s been over 25 years since the first text message was sent, but mobile users’ love affair with messaging shows no sign of slowing down. Since the mid-2000s, WhatsApp, iMessage, Facebook Messenger, Instagram, Twitter and many others have transformed person-to-person (P2P) messaging.

The estimated numbers are staggering. Tim Cook said in 2014 that Apple handled 40 billion iMessage notifications daily. WhatsApp users sent an average of 65 billion messages per day in 2018.

By Mary Clark, 28 February 2020, 0 comments. Categories: Branding, CMO, Content Marketing, Customer Experience, Social Media Marketing.

Adobe: Brands who focus directly on CX see higher business growth

It may not be the most surprising of findings, but it's worth seeing it from a big player: Adobe’s 2020 Digital Trends report has found that brands focusing on customer experience (CX) directly leads to higher business growth. 

As per the report, UK brands leading in customer experience were three times more likely to exceed their 2019 business goals. Those leading in CX all shared a common approach of investing more in people, technology and structures. The researchers of the report surveyed...

By Marketing Tech News, 28 February 2020, 0 comments. Categories: Attribution, Content Marketing, Customer Experience.

The great data trade-off: Why consumers will still share details – but only for a true value exchange

What do the NHS, Fortnite and US Customs and Border Protection all have in common? The answer may surprise you, but they have all had major data breaches since November 2018.

These sorts of privacy scandals never seem to leave the headlines, and people are right to be concerned about who they share their data with and why. Indeed, data ownership has been a major public concern since the Cambridge...

Sisca Margaretta, CMO, Experian APAC: On increasing customer expectation – for insight and privacy

“I’ve always believed that anything fuelled by data, whether you’re trying to win an argument over dinner or building a business case to invest in marketing, means you have a lot more grounds to stand on.”

Sisca Margaretta, chief marketing officer of Experian Asia Pacific (APAC), speaks from experience on this. While it was already a maxim of hers before joining the company, the numbers Experian crunch...

By James Bourne, 19 February 2020, 0 comments. Categories: Advertising, CMO, Customer Experience, Data-driven marketing, Web Analytics.