How a unified data strategy unlocks hidden sales opportunities

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Dissect almost any broken or damaged relationship, and you will find a breakdown in communication:

  • The partner who feels unloved;
  • The surprise resignation of the star salesperson who feels taken for granted;
  • The employee who is injured because of inadequate training; and
  • The community who is aggrieved because they don’t feel they were consulted.

All are the results of bad or non-existent communication.

These communication failures can be even worse when third parties are involved. They impose personal opinions, politics and Chinese whispers which all...

By Jakob Bignert, 04 October 2016, 0 comments. Categories: Commerce, Data-driven marketing, Data Science, E-Commerce.

How BHS can become a phoenix from the ashes with its relaunch

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We all love a story with a happy ending, especially when good triumphs over bad, heroes overcome villains and twists and turns keep us on our toes. The story of British Home Stores, or BHS, is one of these stories. 

The iconic British brand, established in 1928, succumbed to the challenge of physical and digital retailing earlier this year and gave up the ghost. With tired stores, confused product lines and jaded consumers, it lost itself along the way somewhere: it became a bit...

By Kieran Kilmartin, 30 September 2016, 0 comments. Categories: Case Studies, Commerce, E-Commerce.

So, have you started thinking about Black Friday?

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Winter is coming.

Fans of HBO’s Game of Thrones will be quite familiar with this warning, usually uttered by the Starks, lords of the North, to be prepared for the cold, darkness and hardship coming to their land. For retailers, the winter months are front of mind as well, but for much more cheerful reasons.

Over the last few years, Black Friday has become a prominent feature in the British retail calendar, and for many retailers, it’s now the biggest day of the year in terms of...

By Saima Alibhai, 31 August 2016, 0 comments. Categories: Commerce.

How has Amazon beaten out bricks and mortar retail brands?

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The Direct Marketing Association recently revealed a list of the 20 top brands in a customer engagement report, and although only three eCommerce brands were featured, Amazon claimed the number one spot.

Named as the favourite by one in four consumers, Amazon has successfully found the balance between offering a wide range of products with ensuring customer satisfaction. But how have they managed to beat out bricks and mortar which is traditionally the customer...

By Vijay Kanda, 04 August 2016, 0 comments. Categories: Commerce.

How digital can help retail brands weather the political storm

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Recent political events in the UK have left all service sectors facing an uncertain future. New ways of working are a necessity, not a prerequisite, as retailers and restauranteurs adjust to a changed landscape.

The pace of innovation across sectors in the last five years has been quicker than in any of the previous 20 put together. Mobile, 4G and a rise in eCommerce behaviours has created a new breed of consumer; demanding, impatient, promiscuous. However, this could prove...

By Helen Slaven, 08 July 2016, 0 comments. Categories: Commerce, Customer Experience, E-Commerce.

Luxury brands should embrace eCommerce to engage customers, report says

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eCommerce is an opportunity many luxury retailers have been hesitant to embrace. But with the market set to explode, new research shows that thanks to information about their customers’ online activity luxury retailers have the opportunity to know 80% of their in-store customers by name.

The research, Digital Frontier 2016: Digital luxury is turning mainstream, by Contactlab in conjunction with Exane BNP Paribas, showed that brands must work harder to embrace the opportunities of connecting eCommerce...

By Liz Morrell, 15 June 2016, 1 comment. Categories: Advertising, Commerce, E-Commerce.

Facebook launches new mobile advertising products for bricks-and-mortar retail brands

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Facebook is launching new mobile advertising solutions aimed at helping to get customers into stores when they're out and about.

The new solutions will also be able to assess the impact of business' Facebook mobile advertising campaigns through the measurement of shop visits and instore sales.

The company has launched a native shop locator within its Local Awareness adverts which show people the shops nearest to them and offer relevant calls to action such as ‘get...

By Liz Morrell, 15 June 2016, 0 comments. Categories: Advertising, Advertising Technology, Commerce.

Only a third of retailers have tried beacon marketing tech, report says

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Retail  brands must focus on four key areas in 2016 that include continued integration of instore and online customer experiences, according to the latest Future of Retail study from Walker Sands.

The study, which showed a general plateauing of retail activity this year, surveyed 1,400 consumers in the US and found that seven in ten of them were willing to opt into instore tracking and mobile push notifications if retailers properly incentivised them to do so. Only 6% of consumers had...

By Liz Morrell, 15 June 2016, 0 comments. Categories: Best Practice, Commerce, E-Commerce.

Spending on online fraud prevention to soar by 30% by 2020

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eCommerce merchants and financial institutions are set to spend $9.2bn on preventing fraud by 2020 – a 30% rise on current levels.

The figures, from new report Online Payment Fraud: Key Vertical Strategies and Management 2015-16 by Juniper Research, suggest such companies will be working particularly hard to prevent fraudsters targeting mobile transactions.

This is because many companies have yet to apply the same levels of protection to mobile as they have to desktop, it...

By Liz Morrell, 14 June 2016, 0 comments. Categories: Commerce, E-Commerce.

What Microsoft’s $26.2bn LinkedIn acquisition may mean for marketers

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Microsoft dropped a bombshell today when it announced it would buy professional network LinkedIn for $26.2bn (£18.5bn).

In a blog post and video outlining the move, CEOs of both companies - LinkedIn’s Jeff Weiner and Microsoft’s Satya Nadella - asserted LinkedIn would remain independent, but both would work closely together.

Despite...

By Rachael Power, 13 June 2016, 0 comments. Categories: Commerce, Social Media Marketing.