Has context pushed historical insights into marketing data obscurity?

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Historical data has always been one of the most important ingredients for any digital marketing campaign, but in the age of the customer does it still hold the same importance it once did?

Marketing Tech spoke to several firms at the recent TFM&A event in London and it appears that 2015 might not only be the year of the customer, but also the year where company’s move away from the data land-grab strategy of old.

One advocate for this transition is Robin Collyer, marketing...

Have phablets ushered in a new era of mobile CRM?

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Phablets recorded their highest volume of sales in the last quarter of 2014 according to a GFK study and it has caused the CRM software industry to sit up and take notice.

These smartphones with a screen more than 5.5” in size now account for 12.8% of total device sales. It is a percentage that has been fuelled by drops in cost as average prices fall. For instance, in Europe prices decreased from $820 in Q4 2012 to $761 in Q4 2014.

All of which contribute to conditions that are...

Brand apps are falling short on consumer engagement

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Marketers may have to consider an alternative approach when engaging with consumers through mobile as brand apps are not having the desired effect.

Consumers are showing their dissatisfaction with branded apps in a number of ways, according to TNS research collated from 1,612 UK smartphone users on behalf of digital marketing consultancy Ampersand Mobile.

Significantly, 71% admitted that branded apps do not engage and are only created to market and push content and 84% showed...

By Simon Holland, 24 February 2015, 0 comments. Categories: Commerce, M-Commerce, Mobile Marketing.

Did Facebook just overtake YouTube as the de facto site for video advertisers?

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Videos were only introduced to Facebook in the third quarter of last year, but according to socialbakers there has been some serious movement towards this medium as ad objectives evolve.

While page likes become less important to advertisers, video is grasping a higher proportion of budgetary spend. Data from socialbakers puts embedded news-feed video at 5% despite it being available for such a small period of time on Facebook.

It is easy to see why too, with socialbakers discovering...

By Simon Holland, 24 February 2015, 1 comment. Categories: Social Media Marketing, Video & Audio Marketing.

Do B2B marketers have a trust issue when seeking external help?

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Outsourcing provides a company with experienced assistance that might not normally be available from its own internal staff, but could this solution be on its way out in B2B marketing circles?

Hinge, a professional services marketing, gathered responses from 530 professional services firms for its 2015 Professional Services Marketing Priorities report to find that only 13.2% exclusively use external resources.

The overwhelming trend is for these companies to favour having some form...

By Simon Holland, 18 February 2015, 0 comments. Categories: CRM, Customer Experience, Marketing Cloud, Personalised Marketing.

Software should do more to infiltrate the sales and marketing divide

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Sales and marketing departments are not collaborating enough and the onus should be on software companies to bring these silos together for the good of their business.

New research from CallidusCloud states that only 15.7% of respondents have aligned the two departments in their organisation, 63% do not fully share data and 62.5% have all or part of their lead data in systems that are only visible to marketing.

An abysmal 41% of sales and marketing representatives admitted using...

Digital marketing acquisitions at five-year high amid plummeting valuations

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Not since 2010 have there been as many mergers and acquisitions (M&A) in the digital marketing sector as there are today, although the number of companies going to market is having an adverse effect on valuations.

For the final six months of 2014 there was M&A activity totalling $9.8 billion in digital marketing,...

By Simon Holland, 17 February 2015, 0 comments. Categories: Advertising, Advertising Technology.

Context is everything in video advertising, states Oxford paper

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Even the most enthralling video advert on the planet would be worthless if it was emotionally at odds with the media it showed up in, according to a new report from the University of Oxford.

Six studies were performed on 900 people, who were asked to watch a number of video advertisements while having their responses monitored. If an ad that oozed high energy appeared during moment of tension in a movie, it would be a big turn-off for consumers.

For example an ad featuring...

Facebook unveils relevance scores to highlight poor targeting

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Social network Facebook has rolled out a new relevance score feature that will give advertisers an idea of how well their ad will be received by its intended consumer demographic.

Facebook is using relevance score coupled with the cost of delivering an ad to force advertisers to pay more attention to their targeting. For example an ad with a high relevance score will cost less to be delivered as it is seen by the system as a positive signal.

Relevance is worked out by...

By Simon Holland, 12 February 2015, 1 comment. Categories: Advertising, Advertising Technology, Social Media Marketing.

Marketers at loggerheads with consumers over personalisation effectiveness

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Most marketers may believe that they are delivering effective personalised experiences to their online customers, but this is at odds with the views of the very consumers they are targeting.

Predictive data service Lytics has released a report detailing how 53% of marketers are convinced by the competency of their personalisation strategy, however 80% of consumers insist brands show little evidence that they are familiar with their online purchasing needs.

Indeed, the same...

Minimal mobile video engagement puts marketers under pressure

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Mobile video watchers have a relatively short attention span when viewing content on YouTube, meaning marketers have to have a small window of opportunity to make an impact.

According to a study by software company Citrix, 90% of mobile YouTube viewers watch video for less than five minutes at a time, whereas 55% of mobile Twitch viewers watch content for five minutes or less.

Content quality makes a big difference to mobile video viewership. On paid-for service Netflix, 77%...

By Simon Holland, 10 February 2015, 0 comments. Categories: Content Marketing, Mobile Marketing, Video & Audio Marketing.

IAB UK clamps down on native advertising with new guidelines

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Consumer transparency is firmly on the agenda as the internet advertising bureau (IAB UK) releases the first part of its guidelines for native advertising.

Advertisers, publishers, agencies and technology companies will all want to heed these new guidelines that make it easier for consumers to tell native advertising apart from the editorial it is designed to mimic.

The guidelines may have been devised by the IAB UK, but they also have the backing of other advertising...

By Simon Holland, 09 February 2015, 0 comments. Categories: Advertising, Advertising Technology, Best Practice, Native Advertising.

Is social media turning consumers into emotionless robots?

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Content marketing has evolved from a buzzword into a rampant industry. Whole agencies have built their business model on flooding social feeds with brand-backed copy, but has this saturation removed all emotion from the experience for consumers?

It is a question that Havas Media set out to answer in research, conducted with the help of CrowdEmotion, that examines the emotions of social media users when they were confronted with varying types of content.

Havas wanted to also discover...

By Simon Holland, 05 February 2015, 0 comments. Categories: Social Media Marketing.

Virtual reality becomes a more accessible marketing tool for brands

Wearable headsets capable of producing virtual reality (VR) environments are not as wide spread as some brands would like. However one company is investigating a more accessible solution.

Creative technology agency Knit has been working with Google Cardboard, a folding smartphone mount that users wear over their eyes, mimicking the functionality of VR devices, to create a usable solution that brands can use in marketing.

Through its NFC-enabled Cardboard Objects, Knit wanted to create a prototype that could...

Big-budget Super Bowl advertising worthless without SoMo strategy

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Cloud computing company Salesforce Marketing Cloud has released a series of figures revealing the futility of Super Bowl advertising if marketers choose not to consider how consumers’ social media and mobile usage.

Of the 400 consumers polled by Salesforce, 66% of viewers will use Facebook during the big game, making it the number one Super Bowl social network while Twitter, Instagram and Snapchat follow in close succession.

As for the gender split between the two largest...

By Simon Holland, 29 January 2015, 0 comments. Categories: Mobile Marketing, Social Media Marketing.

Marketing reimagined: From cost centre to revenue generator

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Perception is everything in marketing and a new study supplies evidence of the tainted view many employees have of their marketing department, however there are visible traces that this stance is weakening.

Forecast and advisory firm the Economist Intelligence Unit, which conducted research on behalf of Marketo, discovered that 68% of marketers believed the rest of their company viewed the marketing department as a cost centre.

Likely fuelled by misinformation, the study reports that...

By Simon Holland, 29 January 2015, 0 comments. Categories: CRM, Customer Experience, Email marketing, Social Media Marketing.

Marketers risk omni-channel success by overlooking mobile retargeting

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Mobile might be a priority in the social and search marketing channels, but there are still a high proportion of display advertisers choosing to keep it at arm’s length.

In research conducted as part of its State of the Industry: Europe report, AdRoll discovered a 44% demographic of marketers who are still refusing to use retargeted display advertising on mobile.

It is a worrying statistic given the omni-channel opportunities that mobile offers marketers and Michael...

Marketing technology industry set for explosive revenue gains

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Companies investing in marketing technology will continue to raise their budgets, with global vendor revenue forecasted to touch $32.2 billion by 2018.

The projections, part of an IDC webinar on the marketing software revolution, reveal a compound annual growth rate (CAGR) of 12.4% and total spend of $130 billion across the five-year stretch between 2014 and...

comScore uses Trust Profiles to rally ad industry against bot menace

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Digital measurement firm comScore has taken a step closer to uniting marketers against a common enemy that threatens the advertising industry’s very profitability.

Bots are embroiled in a war with marketers who are buying ads that consumers never get the chance to see because they are instead subjected to fraudulent impressions from these bots, but comScore believes its Trust Profiles hold the answer.

The new solution lets advertisers use comScore’s advertising metrics to view how...

By Simon Holland, 23 January 2015, 0 comments. Categories: Advertising, Advertising Technology, Programmatic, Video & Audio Marketing.

Do marketers need an automation education?

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Technology is at the heart of everything digital marketing is achieving today, but there are still some subjects that are beyond a subset of marketers.

Automation is one such topic where there is evidence of a knowledge, that is according to research by marketing technology provider Adestra, which revealed more than a quarter of marketers have never heard of marketing automation.

In an era when customer experience is at the heart of everything a marketer does, automation has...