Omni-channel marketing: Where does mobile fit in?

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Omni-channel marketing is the practice of ensuring that the customer experience remains exactly the same whenever and wherever consumers come into contact with a brand, whether on mobile, online, in-store or while looking at a billboard. It aims to ensure a seamless, integrated customer brand experience regardless of channel.

In 2015 mobile will continue to be the fastest growing digital advertising format. In fact, research firm eMarketer last year estimated that spending on...

Travel companies underperforming when it comes to social media

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In a world where we all love to share the joys of our travels and holidays, it would seem that the social media opportunities of the travel industry would be a given.

Yet a new report, launched by Facebook and Deloitte Touch Tohmatsu (Deloitte Global), seems to suggest that the industry is, in reality, failing to realise and exploit the business opportunities the channel offers.

The Digital Channels in Travel report concludes that travel companies must do much more to fully...

By Liz Morrell, 27 January 2015, 0 comments. Categories: Advertising.

Marketing technology industry set for explosive revenue gains

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Companies investing in marketing technology will continue to raise their budgets, with global vendor revenue forecasted to touch $32.2 billion by 2018.

The projections, part of an IDC webinar on the marketing software revolution, reveal a compound annual growth rate (CAGR) of 12.4% and total spend of $130 billion across the five-year stretch between 2014 and 2015.

Customer relationship management software is a sizable growth sector of marketing, with projections from IDC’s...

Brands risk irrelevancy when approaching mobile as second screen

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Companies that focus on customer-centric mobile experiences will outpace those that lead with technology considerations, according to a recent report by Altimeter Group: The Inevitability of a Mobile-Only Customer Experience.

In our research, we found that mobile’s technological implications should remain considerations during the final stages of mobile strategising only, as they represent a means to an end, not the end in and of itself.

When brands lose sight of...

By Jaimy Szymanski, 26 January 2015, 0 comments. Categories: Commerce, M-Commerce, Mobile Marketing.

Why shoppers love personalised marketing

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It was a marketing tactic that when first introduced often freaked internet shoppers out. Although product recommendations still surprise some consumers, most have realised that this is not some big brother happening, but a modern marketing technique that can benefit them.

Evidence of this trend can be found in new research that shows how shoppers are increasingly appreciating it, in the US at least. The survey asked US consumers about their views on personalisation and...

By Liz Morrell, 22 January 2015, 0 comments. Categories: Data Science, Data-driven marketing, Email marketing, Personalised Marketing.

comScore uses Trust Profiles to rally ad industry against bot menace

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Digital measurement firm comScore has taken a step closer to uniting marketers against a common enemy that threatens the advertising industry’s very profitability.

Bots are embroiled in a war with marketers who are buying ads that consumers never get the chance to see because they are instead subjected to fraudulent impressions from these bots, but comScore believes its Trust Profiles hold the answer.

The new solution lets advertisers use comScore’s advertising metrics to view how...

By Simon Holland, 23 January 2015, 0 comments. Categories: Advertising, Advertising Technology, Programmatic, Video & Audio Marketing.

Omni-channel retailers are losing out to pureplays

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Retailers are failing to deliver on their omni-channel promise and are losing out instead to internet pureplays according to new research from Wipro Digital.

Wipro surveyed 2,023 respondents between January 5 and 8 – split half and half between the UK and the US. The research showed that 71% of customers in the UK said that they did more than half of their 2014 Christmas holiday season shopping online – compared to 45% the year before.

Come the Christmas trading...

By Liz Morrell, 22 January 2015, 0 comments. Categories: Commerce, E-Commerce, M-Commerce, Mobile Marketing.

Do marketers need an automation education?

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Technology is at the heart of everything digital marketing is achieving today, but there are still some subjects that are beyond a subset of marketers.

Automation is one such topic where there is evidence of a knowledge, that is according to research by marketing technology provider Adestra, which revealed more than a quarter of marketers have never heard of marketing automation.

In an era when customer experience is at the heart of everything a marketer does, automation has...

Emojis and video: Does your comms strategy need an overhaul for the mobile consumer?

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The emoji heart was, perhaps not surprisingly, the most used ’word’ of 2014. It is the first time that the Global Language Monitor has awarded the title to a symbol, a significant moment for the English language.

New digital formats continue to change communications; text speak was the first widespread digital vernacular and, although it might be out of fashion now, we still use words derived from that language today. We live in an era of images and video,...

Flipboard launches new Promoted Items function for advertisers

Marketers can finally look to distribute their content more widely on Flipboard after it announced the introduction of a new tool called Promoted Items this week.

From the beginning of February Levi’s and NARS Cosmetics will become two of the first brands to distribute content on Flipboard via the new Promoted Items feed. Such content – which can range from articles, videos, products or photos – will be incorporated into the Flipboard experience but will clearly be signposted as being...

By Liz Morrell, 21 January 2015, 0 comments. Categories: Commerce, Mobile Marketing, S-Commerce, Social Media Marketing.

How marketers need more integrated tools for cross-channel success

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Marketers want to move away from the complex array of tools they currently use to more interoperable tools for improving their deployment of customer engagement data across devices and channels.

The conclusion comes from a study by Winterberry Group and the IAB entitled Marketing Data Technology: Cutting through the complexity. It found that opinion is divided when choosing between suite or best-of-breed solutions and that marketers say neither completely serves their needs of...

Why the relationship between agency and marketer must improve

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Marketers and agencies are struggling to align their aims with each facing frustrations about the other. The conclusions come from the RSW/US 2015 New Year Outlook report, a survey of 123 senior level marketers and 158 marketing agency executives completed last December.

It found that marketers were frustrated by agencies with regards to things such as a lack of innovation, chasing the next shiny object, overemphasising data without understanding it and a lack of value add. There...

By Liz Morrell, 21 January 2015, 0 comments. Categories: Advertising, Branding, Campaigns.

The continuing failure of the mobile media channel

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Somebody told me five years ago that “this is the year of mobile or if not this year it will be next year – maybe”.

As a person on the go I like mobile, but to me the mobile media of today is like most other trending, shape-shifting and emerging media, a single legged stool. Interesting to look at and discuss, but tough to actually use.

I wonder if mobile, when looked at as a single-source media (and maybe only partially mobile – it all depends on how...

By Thaddeus Kubis, 21 January 2015, 0 comments. Categories: Commerce, M-Commerce, Mobile Marketing, Personalised Marketing.

Consumer handset manufacturer demographics reveal mobile ad preferences

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Ensuring engagement of mobile ads can be tough but new research from Opera Mediaworks claims that users’ preferences can be identified simply from the handsets they own. It claims that user traits and personalities differ according to brand but that each handset defines their app and mobile web-browsing habits, making targeting of ads a little easier. 

The research, which forms part of the UK Mobile Audience Insight report from Opera Mediaworks, showed that...

By Liz Morrell, 21 January 2015, 0 comments. Categories: Commerce, M-Commerce, Mobile Marketing, Personalised Marketing.

Mobile clicks overtake desktop in UK for the first time

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Consumers are now reported to be clicking more on mobile devices than desktop for the first time in the UK, with mobile impressions, spend and conversions not far off desktop either.

A new study from cross-channel performance advertising cloud Marin Software reveals that mobile devices, including tablets and smartphones, now account for 44.8% of ad impressions, 50% of clicks, 46% of spend and 43% of conversions in the UK.

Tablets continue to be the go-to device for consumers...

Mobile in omni-channel marketing: A purpose-driven design paradigm

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Janet, a working mother who is elbow deep in household chores, suddenly remembers that her kitchen has run out of cereal. She quickly grabs the tablet lying nearby, and adds cereal on her tablet app, knowing it will sync with the mile-long shopping list she was already building on her smartphone. She loves how she can pick up the experience exactly where she left off, regardless of the place or time. Almost like a conversation with an old friend.

Now, there is a marketer who is...

Programmatic advertising concerns remain in 2015

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If there was one buzzword in the digital advertising space in 2014 it has to have been programmatic.

Last year saw eight out of ten buyers and sellers actively using it, but there remain three big concerns around usage – the biggest of which concerns brand safety.

A new report from Undertone looks at how marketers, publishers and agencies if they are using it, how and what they are buying, what they want and what concerns them. It showed 82% of marketers are using it, 81% of...

By Liz Morrell, 16 January 2015, 0 comments. Categories: Advertising, Advertising Technology, Programmatic.

Google halts Glass sales days after Tesco announces its first Glass app

Tesco announced earlier this week that it was the first retailer to realise the potential of Google Glass. Yesterday Google revealed that it is halting sales of the device. It was a marketers worst nightmare especially for a retailer that has endured PR disaster after disaster in recent months.

Tesco had triumphed the launch of its Tesco Grocery Glassware, allowing users to browse goods, view nutritional information and add items to their shopping basket all hands-free. This would then allow shoppers to...

By Liz Morrell, 16 January 2015, 0 comments. Categories: Advertising, Branding, Commerce, M-Commerce, Mobile Marketing.

How to build branding packages around mobile

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Omni-channel marketing is a concentrated, seamless approach to the consumer experience. Since the turn of the millennium, the internet has grown to encompass all forms of media; and within the past few years, mobile devices have grown in popularity to surpass traditional electronic devices.

What are you doing to leverage these platforms? And are you taking full advantage of these linked mediums?

Based on the target audience I build almost 100% of my clients branding packages around...

By Blake Howard, 16 January 2015, 0 comments. Categories: Advertising, Branding, Mobile Marketing, Social Media Marketing.

Why email marketing is not dead yet

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The focus on social and mobile as hugely growing marketing channels has meant the spotlight has gone off email marketing somewhat. But, according to a new report from Salesforce, 2015 State of Marketing – email marketing remains as important a tool than ever with marketers increasingly citing it as being core to their business.

The report shows that nearly three quarters (73%) of respondents said that email marketing was core to their business. When asked why 60% said it was a...

By Liz Morrell, 14 January 2015, 0 comments. Categories: Email marketing, Mobile Marketing, Social Media Marketing.